Acceptable Use Policy

Permitted use

Authorized users may use the platform only for lawful safeguarding, child protection, school safety, case management, evidence preservation, audit, administration, and support purposes within their approved role and scope.

Prohibited use

• Accessing or attempting to access records outside assigned role, school, tenant, or case scope.
• Sharing accounts, passwords, reset links, evidence, or confidential reports without authorization.
• Uploading malware, irrelevant files, unlawful material, or content unrelated to legitimate safeguarding work.
• Exporting, copying, screenshotting, forwarding, or publishing sensitive records except under approved policy.
• Testing, scanning, scraping, reverse engineering, disrupting, or attacking the service without written authorization.
• Using the platform to harass, retaliate, falsely accuse, conceal evidence, alter records improperly, or interfere with safeguarding duties.

Evidence handling rules

Evidence must remain in controlled workflows. Users must not rename, modify, delete, transfer, or disclose evidence in ways that break context, chain-of-handling, auditability, school policy, or legal obligations.

Administrator responsibilities

Administrators must assign least-privilege roles, promptly disable or lock accounts when appropriate, review access periodically, avoid shared accounts, and ensure users are trained on safeguarding and confidentiality obligations.

Enforcement

Misuse may result in account suspension, evidence preservation holds, customer notification, investigation, reporting to authorities, termination of access, or other action permitted by contract and law.