MOE Safety Center and school safeguarding software
The MOE Safety Center is the Ministry of Education's channel for reporting safety incidents in Thai schools, through its app, website, LINE account (@MOESafetyCenter) and call centre. Child Protect Platform works alongside it: the school keeps its own complete, accountable record of each concern, the evidence and what was done, and can prepare the information a Ministry report needs.
Quick answer
What is the MOE Safety Center?
The MOE Safety Center is the Thai Ministry of Education's channel for reporting safety incidents in schools. Students, teachers, parents and the public can report violence, accidents, rights violations and hazards to physical or mental health through four channels, and Ministry staff follow up and coordinate help around the clock. It is a reporting channel run by the Ministry. It is not a school's own case-management system.
MOE Safety Center and Child Protect: who does what
| MOE Safety Center | Child Protect Platform | |
|---|---|---|
| Run by | Ministry of Education | The school (software provided by Child Protect) |
| Purpose | Report an incident to the Ministry and get help coordinated | Record, manage and document the school's own response to every concern |
| Who reports | Students, teachers, parents, the public | Students and staff (anonymously or named), parents through the school's channel |
| What the school keeps | Whatever the school saves itself | Case file, chronology, evidence with integrity checks, referral log, audit trail |
| Anonymous reporting to the school | Not a school channel | QR code or link, no account, Thai and English |
How a school can use both
The safeguarding lead opens a case in Child Protect so the facts, evidence and decisions are kept from the first moment.
The school, or the person affected, uses the app, website, LINE or call centre. Child Protect does not submit reports to the Ministry or any agency; the school remains responsible for making the report.
Child Protect builds a minimal-disclosure referral pack from the case so the school shares only what is necessary.
The referral is recorded permanently in the case, with the outcome, so the school can show what it did and when.
Traffy EDU: a second Ministry channel
In August 2026 the Government announced Traffy EDU as a digital channel for students, parents, teachers and education staff to report bullying, violence, sexual harassment, drug and mental-health problems so they reach the responsible agency quickly. It is built on the Traffy Fondue technology that Bangkok already uses for city complaints. Like the MOE Safety Center, it is a Ministry reporting channel; schools still need their own record of how they responded.
Common questions
Does Child Protect report to the MOE Safety Center for us?
No. Child Protect does not submit reports to the MOE Safety Center, the police, MSDHS or any other agency. It helps the school prepare the information and records what the school sent.
Is the MOE Safety Center a replacement for a school safeguarding system?
No. It is a Ministry channel for reporting incidents. A school still needs its own confidential record of each concern, the evidence and its response.
How do I contact the MOE Safety Center?
Through its app, www.MOESafetyCenter.com, LINE @MOESafetyCenter or the call centre on 0 2126 6565. In an emergency call 191 (police) or 1669 (medical).
What is Traffy EDU?
A digital complaint and incident-reporting channel announced by the Government in August 2026 for students, parents, teachers and education staff, built on Traffy Fondue technology.
Sources: Thai Post, The Standard and Thairath reports on the MOE Safety Center and Traffy EDU. Check the Ministry's official channels for current details.
Operational support for school safety teams.
Schools need a reliable way to capture concerns, route them to authorized personnel, preserve evidence, and show what actions were taken.
Report intake
Staff can submit concerns through structured forms instead of relying on informal messages or scattered paper notes.
Clear routing
Authorized safeguarding personnel can review, assign, update, escalate, or close records according to school procedures.
Reviewable history
Case notes, status changes, user actions, evidence links, and administrative activity can be preserved for later review.
Useful for leadership, safeguarding leads, and administrators.
The platform provides a practical operating layer for school safety governance while leaving legal reporting duties and safeguarding judgment with the responsible organization.