School safeguarding in Thailand: your questions, answered.
Short, plain answers about reporting, referrals and keeping safeguarding records secure.
Common questions
Can students report abuse anonymously at school in Thailand?
Yes, if the school uses Child Protect and has switched on anonymous reporting. Students scan a QR code or open a link, write in Thai or English and send. No account is needed. In an emergency, call 191.
What is a safeguarding lead?
A safeguarding lead, sometimes called a designated safeguarding lead, is the person at a school responsible for receiving and acting on child protection concerns.
Does Child Protect report to the police or government?
No. It helps the school prepare a referral pack and record the referral. The school makes the report.
What is the MSDHS 1300 helpline?
1300 is the Ministry of Social Development and Human Security Social Assistance Centre helpline. It operates 24 hours and receives reports of child abuse, neglect and exploitation.
What number do I call if a child is in danger in Thailand?
Call the police on 191. For a medical emergency, call 1669.
What is a referral pack?
A short PDF letter and summary a school prepares for an outside agency, containing only the information the school chooses to include.
Is anonymous reporting really anonymous?
The report does not include your name, device or internet address, and nothing is saved on your device. Anything you write yourself, such as your name, will be seen by the school.
How are urgent reports handled?
Reports in critical categories, and reports needing emergency medical help, are automatically set to Critical. Urgent anonymous reports are flagged and shown first.
Is evidence stored securely?
Evidence files are encrypted, checked for integrity, scanned for malware and every access is recorded in an audit trail.
Does it support two-factor authentication?
Yes, with a code from an authenticator app, recovery codes and administrator reset.
Is Child Protect available in Thai?
Yes. The platform, the reporting form, the referral pack and the website are in Thai and English.
Is Child Protect PDPA compliant?
Child Protect is designed to support PDPA-aware safeguarding operations. A school remains responsible for its own legal basis and compliance.
Who can see anonymous reports?
Only the school’s safeguarding lead and school administrator.
Can Child Protect replace emergency services?
No. In an emergency always call 191 first.
What should a school look for in safeguarding software?
A school should look for case management it controls, secure evidence storage, an audit trail, a safe way for children to report including anonymously, escalation of serious concerns, a record of referrals, role-based access with two-factor sign-in, and Thai language support.
Last updated: 4 October 2026
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