Safeguarding software FAQ

What is Child Protect Platform?

Child Protect Platform is a secure safeguarding and child protection platform for structured reporting, case management, evidence preservation, role-based access, and audit-ready workflows.

Who is Child Protect Platform for?

It is designed for schools, education groups, safeguarding teams, child-focused organizations, NGOs, districts, foundations, and multi-site institutions that need controlled records for sensitive safeguarding work.

Does the platform work on mobile devices?

Yes. The platform is designed for responsive web access from modern desktop, tablet, and mobile browsers, so users can work without installing a separate mobile app.

Does Child Protect replace email and shared folders?

It is intended to reduce reliance on scattered emails, spreadsheets, chat messages, and shared folders for safeguarding records. Schools may still use email for ordinary communication, but safeguarding reports, evidence, actions, and decisions should be kept in a controlled workflow.

How does the platform protect safeguarding evidence?

Evidence can be handled through encrypted storage, authenticated access, role and scope controls, malware scanning, audit logging, backup discipline, and recovery planning.

Can uploaded files be scanned?

The platform is designed to support malware scanning and file safety checks before evidence is trusted in normal workflows.

Can one organization manage multiple schools?

Yes. The platform supports tenant and school separation so one organization can manage multiple schools while keeping users, records, and evidence properly scoped.

How does role-based access work?

Users are assigned roles and school scopes so they only see the records and actions appropriate for their responsibility. This supports least-privilege access for safeguarding leads, administrators, investigators, staff reporters, and auditors.

Does Child Protect support Thai schools?

Yes. The platform positioning supports Thailand-focused school safety, PDPA-aware privacy practices, Thai and English operating needs, and workflows that fit schools and education groups in Thailand.

Does the platform replace a school safeguarding policy?

No. It supports controlled workflows and records, but each organization remains responsible for its own safeguarding policy, reporting duties, legal obligations, professional decisions, and escalation process.

Does the platform make safeguarding decisions automatically?

No. Child Protect is a secure workflow and records platform. Safeguarding decisions remain with trained people, school leadership, and the appropriate responsible teams.

Can schools customize the workflow?

Yes. Implementation can include school structure, roles, reporting categories, forms, permissions, evidence handling rules, and reporting needs that fit the organization.

Is Google Workspace SSO supported?

Google Workspace sign-in is built and tested and is releasing in the next platform update. Deployment planning can already take account of how a school manages its Google identities and access policies.

What is needed before setup?

A school should identify its safeguarding leads, administrators, reporting roles, school structure, evidence handling rules, and the approval or escalation process it wants reflected in the platform.

Is there a demo or briefing process?

Yes. Interested organizations can request a platform briefing or demo through the demo page or contact page.

Can students report anonymously?

Yes. If a school switches on anonymous reporting, students and staff scan a QR code or open a link, write in Thai or English and send, with no account. In an emergency call 191 first.

Does Child Protect report to the police or government?

No. It helps a school prepare a referral pack and record the referral. The school makes the report to the agency, such as police or the MSDHS 1300 helpline.

Is anonymous reporting really anonymous?

The report does not include your name, device or internet address, and nothing is saved on your device. Anything the reporter writes, such as a name, will be seen by the school.

Does it support two-factor authentication?

Yes. Staff sign in with a code from an authenticator app, with recovery codes and administrator reset.

How are urgent concerns handled?

Reports in critical categories, and reports needing emergency medical help, are automatically set to Critical. Urgent anonymous reports are flagged and shown first.

Is the platform available in Thai?

Yes. The platform, the anonymous reporting form, the referral pack and this website are available in Thai and English.

What is child protection software?

Child protection software helps organizations record, manage and review concerns about children’s safety, with restricted access, evidence handling and an audit trail. Child Protect also includes child-safety training for students and parents.

What is the difference between school safety software and safeguarding software?

School safety software is a broad term that can cover areas such as visitor management or emergency alerts. Safeguarding software focuses on protecting children from harm: recording concerns, managing cases and keeping an audit trail. Child Protect is safeguarding software combined with child-safety training.

Does Child Protect provide training for students?

Yes. The Child Protect Academy at edu.childprotect.co provides child-safety education for students, with video lessons, guided quizzes, progress tracking and completion certificates. Two courses are available now (sign-in required); the full set of ten, in English and Thai, is scheduled for launch.

Does Child Protect provide training for parents?

Yes. The Child Protect Academy includes parent and caregiver training on online safety, warning signs and safer conversations at home.

How does child-safety training connect with incident management?

Training helps children and parents recognize unsafe situations and know how to ask for help, which can help concerns surface earlier. When a concern is raised, the Child Protect safeguarding platform handles reporting, response and case management. The two are separate tools today.

Why should parents receive child-safety education?

Parents are often the first to notice changes in a child. Education helps them recognize warning signs, talk with children calmly and know how to ask for help.

Can schools maintain a safeguarding chronology?

Yes. Child Protect keeps a chronology for each case record, alongside notes, evidence and an audit trail.

Is Child Protect an internet filter or a device-monitoring tool?

No. Child Protect Platform is safeguarding case management software and the Child Protect Academy is child-safety training. Neither blocks websites, monitors devices or reads student messages; schools keep their existing filtering tools and record the concerns those tools surface in Child Protect. See types of child protection software for schools.