CPIS and Child Protect do different jobs.
CPIS is a government system. Child Protect is software a school runs for its own safeguarding records. Here is a fair look at what each is for, and what a school still needs to do itself.
Quick answer
What is the difference between CPIS and Child Protect?
CPIS, the Child Protection Information System, is operated by the Department of Children and Youth under the Ministry of Social Development and Human Security (MSDHS) and is used in the government’s child protection services. Child Protect Platform is software a school or school group uses to receive concerns, manage its own safeguarding cases, keep evidence, and prepare and record referrals to agencies. They serve different purposes. Child Protect does not connect to CPIS today.
Where each fits
Three different things, described in general terms from public information.
| Name | What it is | Run by | Best for |
|---|---|---|---|
| Child Protect Platform | A safeguarding platform a school uses for its own concerns, cases, evidence and referral records. | The school or school group | Day-to-day school safeguarding |
| CPIS | The Child Protection Information System, used in government child protection services. | Department of Children and Youth, MSDHS | Government child protection services and information sharing between agencies |
| SAFE SCHOOL and MOE Safety Center | School safety initiatives promoted by the Ministry of Education. | Ministry of Education | National school safety programmes and guidance |
Check each provider for current details. Child Protect does not describe the features of other systems.
What a school still needs for itself
Whatever government systems exist, a school has its own duties and its own records.
A way for students and staff to report
Including an anonymous channel with a QR code, in Thai and English.
Immediate triage
Critical concerns flagged and shown to the safeguarding lead first.
Secure evidence and a case history
Encrypted files, access control and an audit trail the school controls.
Referral records
A pack for the agency and a permanent log showing what the school did and when.
A buyer’s checklist for any school safeguarding system
Use these questions with any provider, including us.
| What a school needs | What Child Protect provides | Question to ask any provider |
|---|---|---|
| Manage its own cases | Case workflow from draft to closed, with assignment, timeline and PDF export. | Can the school manage its own cases from start to finish? |
| Protect evidence | Encrypted files, integrity checks, malware scanning, late evidence on open cases. | Are files encrypted and verified, and who can open them? |
| Show who did what | An append-only audit trail of views, changes and exports. | Can you show who saw a case and when? |
| Let children speak up safely | Anonymous reporting by QR code or link with no account, in Thai and English, with secure follow-up. | Can a student report without an account, and what is stored? |
| Act fast on serious concerns | Critical categories and emergency medical need set severity to Critical, and urgent anonymous reports are flagged. | What happens, and how fast, when a report is serious? |
| Prove the response | A referral pack and a permanent referral log. | Does the school keep a record of what it did and when? |
| Control access | Seven roles, school and tenant separation, and two-factor authentication. | Who can see each case, and is two-factor sign-in available? |
| Work in Thai | Thai and English for staff, reporters, the referral pack and the website. | Does it work in Thai for staff and for people reporting? |
How they fit together
A student, parent or staff member raises it, in person or through the school’s anonymous channel.
The safeguarding lead triages, records, preserves evidence and decides next steps in Child Protect.
The lead contacts the right agency, such as police or the MSDHS 1300 helpline, using a minimal-disclosure pack.
The referral is logged permanently so the school can show its response.
Questions to ask about any system
Who can access it? What can the school see about its own cases? How are evidence and anonymity handled? Can the school show what it did and when? For CPIS, contact the Department of Children and Youth to confirm who may use it and for what.
Working alongside CPIS
Child Protect does not integrate with CPIS today. Whether and when an outside agency is contacted is the safeguarding lead’s decision.
Common questions
Is CPIS the same as Child Protect?
No. CPIS is a government child protection information system. Child Protect is software a school uses for its own safeguarding records.
Do I still need school safeguarding software if CPIS exists?
A school still needs its own way to receive concerns, manage cases, preserve evidence and record referrals. Confirm with the Department of Children and Youth how your school may use CPIS.
Does Child Protect connect to CPIS?
Not today. Child Protect prepares a referral pack and records the referral the school makes.
Who runs CPIS?
The Department of Children and Youth, under the Ministry of Social Development and Human Security.
What should a school look for in safeguarding software?
A school should look for case management it controls, secure evidence storage, an audit trail, a safe way for children to report including anonymously, escalation of serious concerns, a record of referrals, role-based access with two-factor sign-in, and Thai language support.
Last updated: 4 October 2026
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