What is safeguarding case management software?
Safeguarding case management software helps schools record concerns, manage child protection cases, control access, preserve evidence, and keep a clear activity history in one secure workflow.
The problem with informal tools
When safeguarding concerns are handled through email, spreadsheets, chat messages, and shared folders, important context can become scattered and harder to review.
What better case management provides
A structured system keeps reports, notes, evidence, status changes, and follow-up activity connected to the correct case.
Why schools use it
Schools use safeguarding case management software to improve consistency, protect sensitive information, and make oversight easier for safeguarding leaders.
What to look for
- Structured concern reporting
- Case assignment and status tracking
- Role-based access control
- Evidence upload and handling
- Audit trails and review history
How a case moves through Child Protect
Child Protect Platform follows a concern from the first report to a documented outcome, so each step is recorded against the same case.
- Report. A student, staff member or parent raises a concern. Students and staff can report anonymously by QR code or link, with no account, in Thai or English.
- Triage. The safeguarding lead sees the concern, assigns a severity and an owner. Critical concerns escalate automatically and start a response clock.
- Case. The concern becomes a case with notes, a chronology and a status that always shows who is responsible.
- Evidence. Files, photos and messages are stored encrypted with integrity checks and malware scanning, and linked to the case.
- Referral. When outside help is needed, Child Protect prepares a minimal-disclosure referral pack and keeps a permanent log of what the school sent, to whom and when.
- Review. Every view and change is recorded in an audit trail, and the case can be exported as a PDF timeline.
What Child Protect includes
- Structured concern reporting for staff, plus anonymous reporting for students and staff
- Automatic escalation of critical concerns with a response clock
- Case management with chronology, assignment and status tracking
- Evidence preservation: encrypted storage, integrity checks, malware scanning
- Referral pack and permanent referral log for police, the 1300 line, social services and the Ministry of Education
- Seven user roles, role-based access and two-factor authentication with recovery codes
- A full audit trail of who viewed and changed each case
- Multi-school separation for school groups, with central oversight
Why schools in Thailand choose Child Protect
- Thai and English throughout. Reporting, case workflow and training work in both languages, so students and parents can report in their own language.
- Anonymous reporting without an account. A QR code or link is enough, and the school can reply without learning who wrote.
- Referral support built for Thailand. Packs and guidance reflect police (191), medical emergency (1669), the MSDHS 1300 helpline, provincial social services and the Ministry of Education.
- Prices published in baht. Starter ฿3,500, Professional ฿7,500 and Multi-School ฿12,500 per month; see pricing.
- Training included in the same family. The Child Protect Academy provides student, parent and staff courses with video lessons, quizzes and digital certificates.
- PDPA-aware data handling. Access is limited by role and every view is logged.
Case management compared with the tools schools already use
Email, spreadsheets and shared folders can hold information but not a case. They do not link who reported, what was decided and which evidence supports it, and they cannot show who has seen what. See why email falls short, evidence platforms versus shared drives and why a helpdesk is the wrong model. Child Protect is not an internet filter: it manages the concerns people raise, and schools keep their filtering tools alongside it.
More questions about safeguarding case management
Is safeguarding case management software the same as a case system for social workers?
No. Government case systems such as CPIS serve social workers and agencies. A school safeguarding system keeps the school's own confidential record of each concern, the evidence and its response.
Who should have access to a safeguarding case?
Only the people who need it. Child Protect uses seven roles and role-based access, and logs every view and change.
Can students report without giving their name?
Yes. Anonymous reports need no account. Anything the reporter chooses to write, such as a name, is visible to the school's safeguarding team, so anonymity is not described as untraceable.
How much does it cost?
From ฿3,500 per month for one school, with setup from ฿15,000. Multi-School plans cover up to three schools from ฿12,500 per month.
Question-first answers for search
Safeguarding case management software is used when a school needs one controlled place to record concerns, link evidence, manage actions, and preserve a reliable case history.
It is different from generic storage because the record is built around safeguarding context: who reported, what was observed, what actions were taken, who had access, and what evidence supports the timeline.
- Useful for case management, evidence preservation, and role-based access.
Next step
Use this guide to review whether your current safeguarding process keeps reports, evidence, permissions, and accountability connected in one place.